Here we will post updates of any known issues affecting Kerboodle. If you are experiencing any issues not currently logged and need further support please contact us.
Current Status: No issues reported
If you are experiencing any technical issues, please view our technical support section for guidance.
In progress:
29th January 2024: Save your notes! The digital books for the below courses are being replaced with optimised digital books. These new digital books have the same content but offer a higher quality page image, an improved experience on smaller screens (including mobiles) and can be used offline. Ensure you and your students save any notes from the current digital books so you can transfer them over when the new digital books go live on the dates listed below:
- Cambridge International AS & A Level Complete Economics – 5 February 2024
- Cambridge International AS & A Level Complete Psychology – 5 February 2024
- IB DP Business Management – 19 February 2024
- Cambridge Lower Secondary Complete English – 28 February 2024
- Cambridge IGCSE Complete ICT Third Edition – 5 March 2024
- Cambridge IGCSE & O Level Complete Science Fourth Edition – 13 May 2024
- Cambridge IGCSE & O Level Essential Science Third Edition – 16 May 2024
- Cambridge Lower Secondary Complete Mathematics – 23 May 2024
- Cambridge Lower Secondary Complete Science – 3 June 2024
Past updates:
30th Nov 2023: To bring in improvements to your reports to bring in a new student knowledge report. The knowledge report was not accessible on Thursday 30th November, 7am GMT for up to 72 hours.
26th April 2022: We carried out maintenance work on Tuesday 26th April between 6am to 11am (GMT). Maintenance did take longer than planned, we are sorry for any inconvenience caused.
14th December 2021: We carried out maintenance work on Tuesday 14th December between 7am to 10am (GMT). We are sorry for any inconvenience caused.
11 November 2021: Improvements released based on recent feedback inc:
- Opening resources with one click.
- Online Books linked to resources. (Teachers only)
- Hidden course logo on content pages so you have room to see more content.
12 May 2021: We are currently experiencing some intermittent issues and users may have difficulties logging in and using Kerboodle. We are working to fix this as a matter of urgency and apologise for any inconvenience.
24 September 2020: Intermittent issues logging in due to a large increase in demand.
23 March 2020: Intermittent issues logging in due to a larger than expected increase in demand. We have since upgraded Kerboodle to improve capacity and performance.